Legal & Policy

Terms and Conditions – Poko Game App

These terms and conditions govern your use of poko game app. Please read them carefully before registering or placing any bets. By creating an account on poko game app, you confirm that you have read, understood, and agreed to everything set out below.

Last Updated: January 2025

These terms protect both you and poko game app. They are written in plain language so every player can understand them.

Key Points

What You Need to Know First

Before diving into the full terms, here are the six most important things every poko game app player should understand.

🔞
18+ Only

Poko game app is strictly for adults aged 18 and above. Registering as a minor or allowing a minor to use your account is a serious violation of these terms and will result in immediate account closure.

👤
One Account Per Person

Each player is permitted one account on poko game app. Duplicate accounts are not allowed under any circumstances. If multiple accounts are detected, all accounts may be suspended and balances forfeited.

Accurate Information Required

All registration details provided to poko game app must be accurate and up to date. False information — including name, date of birth, or contact details — may result in account suspension and withheld withdrawals.

🎁
Bonus Terms Apply

All bonuses and promotions on poko game app come with wagering requirements and conditions. Attempting to abuse bonus offers — including multi-accounting or collusion — will result in bonus cancellation and possible account closure.

💸
Withdrawals Require Verification

Poko game app may request identity verification before processing withdrawals. This is a standard security measure. Players who cannot verify their identity may have withdrawals delayed or declined.

⚖️
Poko Game App Decisions Are Final

In cases of dispute, technical error, or suspected fraud, poko game app reserves the right to make a final decision on the outcome. All decisions made by the platform are binding on all players.

01 Acceptance of Terms

By accessing, registering on, or using poko game app in any way, you confirm that you have read these terms and conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and poko game app. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all services offered by poko game app, including sports betting, live casino games, fishing arcade games, slots, and any other products available on the platform now or in the future. Using any part of poko game app constitutes acceptance of the full terms and conditions as they stand at the time of use.

Note: Poko game app may update these terms at any time. Continued use of the platform after an update constitutes acceptance of the revised terms. We recommend checking this page periodically.

02 Eligibility

To use poko game app, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be legally permitted to participate in online betting and gaming activities under the laws applicable to you in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
  • You must not be acting on behalf of another person when registering or placing bets on poko game app.
  • You must not be an employee, contractor, or close family member of an employee of poko game app or any of its affiliated companies.

Poko game app reserves the right to request proof of age at any time. If a player cannot confirm they are 18 or older, their account will be suspended immediately and any winnings may be forfeited pending investigation.

Important: It is your responsibility to ensure that online betting is legal in your location before using poko game app. The platform does not accept liability for players who use the service in jurisdictions where it is prohibited.

03 Account Registration

Creating Your Account

To use poko game app, you must register for an account by providing accurate personal information including your full name, date of birth, mobile number, and any other details requested during the registration process. All information must be truthful and current.

One Account Policy

Each individual is permitted to hold only one account on poko game app. Creating multiple accounts — whether under the same name, different names, or using different devices — is strictly prohibited. If duplicate accounts are identified, poko game app reserves the right to close all associated accounts and forfeit any balances held within them.

Account Security

You are responsible for keeping your poko game app login credentials secure. Do not share your username or password with anyone. If you suspect that your account has been accessed without your authorisation, contact poko game app support immediately. The platform is not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

Account Verification

Poko game app may require you to verify your identity at any point. Verification may include submitting a copy of your national ID, passport, or other government-issued identification. Accounts that cannot be verified may have withdrawals suspended until verification is complete.

04 Deposits and Payments

Poko game app accepts deposits via bKash, Nagad, Rocket, and other payment methods listed on the platform at the time of deposit. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳20 unless otherwise stated for a specific payment method or promotion.

  • Deposits are credited to your poko game app account balance as soon as the transaction is confirmed by the payment provider.
  • Poko game app does not charge fees on deposits, but your payment provider may apply their own transaction charges.
  • You may only deposit funds from payment accounts that are registered in your own name. Third-party deposits are not permitted.
  • Poko game app reserves the right to request proof of payment method ownership before processing withdrawals.
  • Deposits made in error cannot be reversed once they have been credited to your account balance.
Tip: Always double-check the deposit amount and account details before confirming a transaction on poko game app. Errors in payment details may result in funds being sent to the wrong account.

05 Withdrawals

Withdrawal requests on poko game app are processed to the same payment method used for the original deposit wherever possible. Withdrawals are processed within 30 minutes during normal operating hours. Processing times may be longer during periods of high demand or if additional verification is required.

Withdrawal Conditions

  • You must have completed any applicable wagering requirements before withdrawing bonus-derived funds.
  • Poko game app may request identity verification before approving a withdrawal request.
  • Withdrawals will only be sent to accounts registered in your name. Transfers to third-party accounts are not permitted.
  • Poko game app reserves the right to delay or decline a withdrawal if fraud, money laundering, or terms violations are suspected.
  • The minimum withdrawal amount is ৳200 unless otherwise stated.
Important: Attempting to withdraw funds that were obtained through fraudulent activity, bonus abuse, or any violation of these terms will result in immediate account suspension and forfeiture of the relevant funds.

06 Bonuses and Promotions

Poko game app offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus conditions set out here. By claiming any bonus on poko game app, you agree to the applicable terms.

Welcome Bonus

New players who register and make their first deposit on poko game app are eligible for the welcome bonus. The welcome bonus matches your first deposit up to the stated maximum amount. The bonus is credited automatically — no promo code is required. The welcome bonus is available to each new player once only.

Wagering Requirements

  • All bonuses on poko game app are subject to wagering requirements before withdrawal is permitted.
  • Wagering requirements are stated clearly on each individual promotion page.
  • Only bets placed on eligible games and markets count toward wagering requirements. Free spins, certain live casino games, or specific bet types may be excluded.
  • Poko game app reserves the right to cancel a bonus and any associated winnings if bonus abuse is detected.

Bonus Abuse

Bonus abuse includes but is not limited to: creating multiple accounts to claim the same bonus more than once, placing low-risk bets specifically to meet wagering requirements without genuine play intent, or colluding with other players to exploit promotional offers. Poko game app monitors all bonus activity and will take action against accounts found to be abusing the system.

Note: Poko game app reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Changes will be communicated on the promotions page.

07 Betting and Gaming Rules

All bets placed on poko game app are subject to the specific rules of the relevant sport, game, or market. It is your responsibility to understand the rules of any game or market before placing a bet. Poko game app provides game guides and FAQ resources to help players understand how each product works.

Bet Acceptance

Poko game app reserves the right to refuse, limit, or cancel any bet at its discretion. Bets are not confirmed until you receive a confirmation notification from the platform. In the event of a technical error during bet placement, poko game app will investigate and make a final ruling on the outcome.

Errors and Malfunctions

In the event of a technical malfunction, system error, or obvious pricing error on poko game app, the platform reserves the right to void affected bets and return stakes to players. Winnings derived from a clear error in odds or game outcomes will not be paid out.

Live Betting

Live in-play betting on poko game app is subject to rapid odds changes. Bets placed during a live event are accepted at the odds displayed at the time of confirmation. Poko game app is not responsible for delays in odds updates caused by internet connectivity issues on the player's side.

08 Prohibited Conduct

The following activities are strictly prohibited on poko game app and will result in immediate account suspension:

  • Registering more than one account on poko game app.
  • Providing false, misleading, or incomplete registration information.
  • Using automated software, bots, or scripts to interact with the platform.
  • Attempting to manipulate game outcomes or exploit software vulnerabilities.
  • Colluding with other players to gain an unfair advantage.
  • Using poko game app for any form of money laundering or financial crime.
  • Sharing your account credentials with another person or allowing a third party to operate your account.
  • Placing bets on behalf of another person using your own account.
  • Engaging in any form of fraud, including chargeback fraud on deposits.
  • Harassing, threatening, or abusing poko game app staff or other players.
Warning: Poko game app cooperates fully with law enforcement authorities. Any suspected criminal activity detected on the platform will be reported to the relevant authorities without prior notice to the account holder.

09 Account Suspension and Closure

Poko game app reserves the right to suspend or permanently close any account at any time, with or without prior notice, if the platform has reason to believe that the account holder has violated these terms and conditions, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

If your account is suspended pending investigation, you will not be able to log in, place bets, or request withdrawals until the investigation is complete. Poko game app will aim to resolve all investigations within a reasonable timeframe and will communicate the outcome to the account holder.

If your account is closed due to a terms violation, any bonus funds and associated winnings may be forfeited. Real-money deposits that were not obtained through fraudulent means will be returned to the original payment method after deducting any applicable charges.

Voluntary Account Closure

If you wish to close your poko game app account voluntarily, contact the support team via live chat. Any remaining balance will be withdrawn to your registered payment method before the account is closed. Self-exclusion options are also available through the responsible gaming section.

10 Responsible Gaming

Poko game app is committed to promoting responsible gaming among all players. We provide a range of tools to help players manage their activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available through your account settings and the responsible gaming page.

If you feel that your gaming activity is becoming a problem, we strongly encourage you to use the self-exclusion feature on poko game app. Self-exclusion prevents you from accessing your account for a set period. During a self-exclusion period, poko game app will not send you any promotional communications.

Remember: Gaming on poko game app should be enjoyable entertainment. Never bet more than you can comfortably afford to lose, and never chase losses. Visit our Responsible Gaming page for full details on available support tools.

11 Privacy and Data

Poko game app collects and processes personal data in accordance with our Privacy Policy. By registering on poko game app, you consent to the collection and use of your personal information as described in the Privacy Policy. Your data is used to operate your account, process payments, verify your identity, and improve the platform.

Poko game app does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory authorities where required by law. For full details on how poko game app handles your data, please read our Privacy Policy.

12 Limitation of Liability

Poko game app provides its services on an "as is" basis. While we work hard to keep the platform running smoothly at all times, we cannot guarantee uninterrupted access or error-free operation. Poko game app is not liable for any losses arising from:

  • Temporary platform downtime or technical issues beyond our control.
  • Delays in payment processing caused by third-party payment providers.
  • Losses resulting from a player's failure to read and understand the applicable game or betting rules.
  • Unauthorised access to a player's account caused by the player's failure to secure their login credentials.
  • Any indirect, consequential, or incidental losses arising from the use of poko game app.

In all cases, the maximum liability of poko game app to any individual player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

13 Changes to Terms

Poko game app reserves the right to update or modify these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "Last Updated" date. It is your responsibility to review these terms periodically. Continued use of poko game app after any changes have been published constitutes your acceptance of the revised terms.

For significant changes that materially affect player rights or obligations, poko game app will make reasonable efforts to notify registered players via email or an in-platform notification. However, the absence of such notification does not affect the validity of the updated terms.

14 Contact Us

If you have any questions about these terms and conditions, or if you need clarification on any point, the poko game app support team is available 24 hours a day, 7 days a week.

  • Live Chat: Available directly on the poko game app platform — the fastest way to get a response.
  • Email: [email protected]
  • FAQ: Visit our FAQ page for answers to the most common questions.

Poko game app aims to respond to all email enquiries within 24 hours. For urgent matters, live chat is the recommended contact method.

Ready to Play on Poko Game App?

Now that you've read the terms and conditions, you know exactly what to expect from poko game app. Register your free account today, make your first deposit from as little as ৳20 via bKash or Nagad, and claim your 100% welcome bonus automatically.